Nigeria FinTech Landscape - Impact Assessment

Deep dive -Nasir's pain points from the financial sector WIP Quotes Pain points Accounts ■ Poor customer experience on mobile banking apps 6655 Savings Loans Long queues at bank and long wait time on call centers Slow issue resolution time frame ■Lack of financial discipline to save studiously every month High collateral requirement for loans ■ High payback interest rates SOURCE: Customer interviews (n=215), team analysis ララ 6655 Their customer service was so bad, I would have opened a new bank account (in another bank), if I had the time I don't use my app anymore, because it has refused to work 記】 I would like to be saving more but sometimes the responsibilities are too much and before you know it, most of the money is gone I had friends that borrowed from banks, and paid with an arm and a leg, when it was time to pay back S) EՒInA

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