Investor Presentaiton
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Communities
We strive to work in partnership with the communities
neighboring our projects. We practice active listening
and work effectively to meet the needs that have been
mapped out, in order to contribute to local development.
This prerogative is laid down in our Sustainability Policy
and in the Stakeholder Engagement Procedure, which
lists communities as one of our priority stakeholders.
The internal procedures that set out the guidelines for
all activities involving relationship with the communities
Social Management System operational processes
are included in the Social Management System
(SGS). The SGS is based on the International Finance
Corporation's (IFC) Performance Standards and on
the guidelines of the Sustainability and Private Social
Investment Policies (learn more on the page 100).
Structured in 2021 and implemented in 2022, the SGS
comprises a set of eight processes designed to respond
to the social risks and impacts of the projects in the
territories where we operate. One of these processes,
the Management of Complaint Mechanisms, focuses
on establishing the procedure that must be followed
to receive and treat requests and complaints from
dwellers of communities neighboring our projects.
Thus, we have created an Ombudsman channel, which
works via WhatsApp, telephone, and e-mail, in addition
to informing about the AES Helpline. There are also
processes focused on, for example, the disclosure of
campaigns on several important topics such as safety
and respect for the local community.
Overvier
Presents the set of operational processes that make
up the management system.
SGS Governance
Supports the definition of roles and responsibilities
in the different areas.
Social Communication Management
Defines procedures for the preparation of territorial
communication plans.
Territory Development Management
Guides processes to ensure contribution to actions
in the territory, with the involvement of communities
in a participatory action plan.
Management of Social Emergencies
Defines processes for managing climate, health,
migratory or any other emergencies, with an impact on
populations residing in the territories where we operate.
Management of Complaint Mechanisms
Establishes formal processes for listening to and handling
complaints from communities.
Social Project Management
Defines the flows to be followed in project management,
from planning to evaluation and closure.
Impact Management
Conducts the processes of establishing indicators
for monitoring and evaluation of the entire Social
Management System.
Social Risk Management
Establishes the flowchart and the measures to be adopted
for a correct and efficient operation in the territory.
2022 Integrated Sustainability Report > Responsibility
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