FY20 Financial and Strategic Overview
How we're
responding
to COVID-19
Supporting our
people to ensure
their safety and
wellbeing
• Offices closed globally and
all staff working from home
• Remote working technology,
communication tools and
wellbeing support
• Restrictions on travel and
in-person events, cancelled
Xerocon Sydney 2020, fully
virtual annual general meeting
Helping
customers and
partners with
immediate needs
• Xero Central as our main
customer support centre,
with a business continuity
hub for live webinars and
other targeted resources at
central.xero.com/s/business-
continuity
• A dedicated customer
response team available 24/7
for case-by-case guidance
• Deferral of planned price rise
• Ensuring quality and
continuity of Xero's cloud-
based platform
Prioritised
product
development
• Extending pilot access of
Short-term cash flow and
Business Snapshot features to
all Business Edition customers
• Simplifying and automating
payroll and tax changes
to help small business with
reporting data, proving
eligibility for and accessing
government stimulus benefits
• In-product prompts and
reminders to help stay on top
of government initiatives
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