Financial Performance and Remediation Update

SUCCESSFUL EXECUTION OF OUR STRATEGY KEY MEASURES OF SUCCESS FY21 PROGRESS Colleague engagement OUR AMBITION OVER FY23-25 Top quartile engagement Customer NPS1 Equal #1 of majors but not yet positive Strategic NPS positive and #1 of majors Cash EPS growth 0-2% cost increase YoY ROE Focus on growing share in target segments, while managing risk and pricing disciplines Disciplined approach to costs and investment - target lower absolute costs (relative to FY20 cost base of $7.7bn²) Target double digit Cash ROE (1) Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld. The overall Strategic NPS result combines the Consumer (18+) and Business segment results using a 50% weighting for each. Net Promoter Score (NPS) is based on all customers' likelihood to recommend on a scale of 0 (not at all likely) to 10 (extremely likely) (2) Excluding large notable items, the impact of proposed acquisition of Citigroup's Australian consumer business and any potential non-recurring AML/KYC related costs including those incurred in addressing the issues subject to investigation by AUSTRAC, such as file remediation and other associated costs. Refer to key risks, qualifications and assumptions in relation to forward looking statements on page 127 8 National Australia Bank

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