ICICI Lombard Financial Performance

Customer centricity Claims management Customer engagement Philosophy: Gain customer trust through speed and quality of service delivery • Mix of in-house claims management team and renowned claims practitioners 100+ doctors, 4200+ hospitals, 500+ surveyors • In-house service call centre • Increased focus on risk mitigation for clients • Initiatives to connect with customers and obtain insights on product and service ideas #DoTheDifficult; Measure wellness & health through wellness points with community building through social media • Welcome call - Home, Health & sampled motor customers • Net promoter score NPS - 9000 customers contacted per month to measure advocacy 16 i ICICI Lombard Nibhaye Vaade

View entire presentation