Scotiabank Track Record
Key Issues - Digital Focus
Digital Transformation Strategy
Aspire to become a digital leader in the financial
services industry
ALIGNMENT
CUSTOMER EXPERIENCE
CULTURE &
TALENT
TECHNOLOGY
MODERNIZATION
OPERATIONAL EFFICIENCY
Medium Term Digital Objectives
CUSTOMER
EXPERIENCE
BY OUR CUSTOMERS
A leader
in our
five key markets
(measured by NPS)
DIGITAL ADOPTION
DIGITAL
RETAIL SALES
At least
At least
50%
70%
IN-BRANCH FINANCIAL
TRANSACTIONS
Less than
10%
One of the Bank's key strategic
priorities is digital transformation,
which we believe is a key enabler of
the Bank's overall strategy
Digital Strategy: Aspire to become a
digital leader in the financial services
industry by focusing on the customer
experience, operational efficiency,
modernization of our technology and
platforms, top-to-bottom
organizational alignment, and
developing a performance oriented
culture with strong talent.
Digital Banking Update: On February
2,2017 the Bank hosted a Digital
Banking Update, a first of its kind
among the Canadian Banks, to update
the investment community on the
plans to digitize the Bank and provided
directional digital objectives. These
efforts will help improve the all-bank
productivity ratio to less than 50% by
2021.
WILL IMPROVE ALL-BANK PRODUCTIVITY RATIO
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