BBVA Bancomer/2018 Annual Report

Contents 02 Contents About this report 56 Environment: sustainable finances and environmental performance 03 Social, environmental and reputational risks Letter from the Chairman of the Board of Directors 05 Green bonds Letter from the Deputy Chairman of the Board of Directors and CEO Global Eco-Efficiency Plan 07 09 Group Profile Responsible Banking Our business model: "Wow experience!" Corporate governance Economic Impact Stakeholders and 34 materiality analysis Stakeholders Materiality analysis Pacto Mundial y ODS 66 Suppliers and responsible procurement 1223 11 Procurement model 12 24 30 70 Investment in the community Financial inclusion Social programs 35 The community 36 38 40 Responsible customer experience Experiencia Única (Unique Experience) 81 to employees Responsible commitment The BBVA Bancomer team 41 Training and talent development Digital transformation Benefits and allowances 48 Transparent, Clear and Responsible (TCR) Communication 52 Occupational health and safety Personal data protection 54 Diversity, inclusion and fairness 1 97 Reputation management 5569 57 Compliance system 98 Integrity program 98 60 Anti-money laundering / counter-terrorist financing 100 101 Appendices Prizes and awards 102 66 International commitments signed and connection with associations 103 GRI content index 104 Independent Assurance Report 110 Glossary 114 Equivalencias 115 71 75 76 FOR 90 94 2821 82 87 92 116 Consolidated Financial Statements BBVA Bancomer/2018 Annual Report

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