Investor Presentaiton
Group Financial Results for the year ended 31 December 2020
Leverage leading Digital Capabilities to serve customers and the economy
Vision
Leverage
technology to
sustain a
competitive
advantage
through digital
banking
Serve customer
needs anywhere
and at any time,
through an agile
technology
ecosystem
Be the driver of
digital economy,
in support of
national efforts
for structural
economic
reform
Creating shareholder value
Improving operational efficiency through:
•
further automation
•
further branch rationalisation
Digital Transactions ratio¹
Dec 2019 Dec 2020
77.4%
84.4%
Digitally Engaged 2 Customers
Dec 2019 Dec 2020
68.6%
74.7%
Average mobile logins per month
Dec 2019 Dec 2020
16.8x
20.2x
.
Opportunities to cross-sell through:
•
modelling customers' needs and behaviours
⚫ offering tailored products and services
Active users of Internet and/or Mobile
Banking
Dec 2019 Dec 2020
249k
292k
This is the ratio of the number of digital transactions performed by individuals and legal entity customers to the total number of transactions. Transactions include deposits, withdrawals, internal and external transfers. Digital channels include mobile, browser and ATMs
This is the ratio of digitally engaged individual customers to the total number of individual customers. Digitally engaged customers are the individuals who use the digital channels of the Bank (mobile banking app, browser and ATMs) to perform banking transactions, as well as digital
enablers such as a bank-issued card to perform online card purchases
1)
2)
Bank of Cyprus Holdings
39View entire presentation