Investor Presentaiton
Success Story - Appliance Manufacturer
Client
US$ 37 Bn Annual Revenue
12k+ employees
31+ sites in 30 countries
1.5Y client
Challenges
Cost & Quality
Enablers
Lack of analytics and reporting
Seeking Reduced operating expense
Outsource IT to partner
Constantly changing skillsets,
needed reliable rates and service
ייייייי
ZEBRA
CISCO
DELL
Microsoft
servicenow. A AUTOCAD
© 2023 Allied Digital. All rights reserved
Approach
Scope
•
Workplace Services
•
•
Deskside Support for HQ and field offices
Next-Gen Service Desk
• Dedicated service desk support
Solution
allied digital
IT managed. Responsibly.
Benefits
•
22 dedicated FTEs for HQ and manufacturing plants
•
•
Factory & warehouse, Conference Room, and Tablet Support
SLA-based support for HQ and separate SLA for manufacturing
sites
Servers, Scan-guns, label printers, VDI, CAD
Support for:
4 call and dispatch centers
12 Area distribution centers
4 parts distribution centers
170 local delivery sites
Dynamic Delivery Model
.
CSAT 4.5/5
.
SD ASA from 48 to 22 seconds
• First Contact Resolution - 97%
•
ARC/RRC Pricing Model
Created instant ticketing & smart monitoring for factory floor working
to automate reboot process
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