Investor Presentaiton

TECHNOLOGY INVESTMENT UNDERPINS REVENUE AND COST TARGETS SUPPORTING PRODUCTIVITY, COST REDUCTION AND REVENUE GROWTH >>> Faster speed to market Insourcing key technology functions Leveraging Data & Analytics NPS1 uplift for platforms on cloud Customer & colleague digital tools Deep investment in cloud and data skills Leveraging the Cloud Building on strong technology foundations Improved Resilience² 139 45% 33% 38% 18 132 19% 16 7 2 Sep 19 Mar 20 Sep 20 Mar 21 Mar 17 Mar 21 Reduced fraud losses 21% reduction in fraud losses impacting NAB and customers³ ■Total apps running on cloud ■Critical incidents High incidents (1) Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld (2) Critical Incidents - Significant impact or outages to customer facing service or payment channels. High Incidents - Functionality impact to customer facing service or impact/outage to internal systems. Numbers include BNZ incidents (3) 1H21 vs 2H20 14 National Australia Bank

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