Scotiabank Risk Overview
Digital Progress: All-Bank
• Canada: Progress across all key metrics as customer adoption of Digital continues.
• Pacific Alliance: Continued digital progress with steady increase in digital and mobile customers across all countries.
Digital Adoption (%)
+300 bps
56%
59%
56%
59%
50%
43%
+1,600 bps
+8%
Active Digital
Users (#000)
7,524
8,733
8,073
8,193
8,812
6,316
40%
2019
2020
2021 2022
Q1/22 Q1/23
+11%
2019
2020
2021
2022
Q1/22
Q1/23
Active Mobile
Users (#'000)1
5,903 6,727
7,496
6,873
7,661
4,513
Digital Sales (%)
70%
2019
2020
2021
2022
Q1/22 Q1/23
+500 bps
+100 bps
50%
50%
45%
42%
36%
28%
Self-Serve
Transactions
89%
92%
92%
92%
93%
81%
+2,200 bps
+1,200 bps
(%)²
2019
2020
2021
2022
Q1/22
Q1/23
2019
2020
2021
2022
Q1/22 Q1/23
12019 uses historical estimation based on available mobile user data for Colombia and Chile
2 Self-serve transactions for prior periods have been restated to conform to the current presentation
13View entire presentation