1Q22 Results and Strategic Update

IIIIII Customer centricity as a foundation for our growth Customer centricity B N Shareholders Customers People Communities NPS 57 points 11 million annual rating requests daily measurements all sales channels all products Conversion from detractor to promoter +78% Revenue growth Revenue from a loyal and promoter customer 08 +7x higher than the Bank's total average revenue per customer NPS 1Q22 Mortgage: 80 points Credit cards: 85 points Ambition to reach NPS +60 points in 2022 + 4 + + +4 14

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