ANNUAL INTEGRATED REPORT 2021
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ANNUAL INTEGRATED REPORT 2021 | AXTEL
AXTEL'S INFRASTRUCTURE SUPPORTS THE CLOUD-BASED SOLUTIONS
WE OFFER TO OUR CUSTOMERS
We set KPIs for the different factors involved
in customer support processes, including
customer experience, incident response
time, network, and service availability,
among others. We also implement control
mechanisms to ensure we are prepared for
the hurricane season and power failures in the
public grid.
This year we recorded one performance issue
and seven outages in software and IT services
provided to customers, with an average
duration of 3.3 hours and a total related
downtime of 0.98 days.
We rely on technological tools that have
helped us automate processes, making them
more efficient and responding to the detection
of network incidents before they occur. This
is why we are immersed in technological
practices that improve customer experiences
and allow us to be more cost efficient.
irror mod.use y - True
irror sod.use_z = False
elif operation "HIRROR 7":
irror_mod.use_x = False
wirror mod.use y-False
irror mod.use_z-True
#selection at the end add back the deselected mirror modifi
mirror ob.select- 1
modifier ob.select-1
bov.context, scene objects.active=rxdifier oh
By using a Big Data and machine learning
platform, which registers all data generated
by the different network platforms, rules
are created to correlate variables that warn
us of changes in trends that could lead to a
possible failure. Through the application of
certain rules, proactive incident generation is
automated, and these incidents are analyzed
and addressed by Network Operations Center
groups to prevent them impacting services.
As a result of these efforts, proactive incidents
increased 34% compared to 2020, while
service impact incidents decreased 13%
compared to the previous year.
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