Scotiabank Pacific Alliance Expansion
Digital Progress: All-Bank
• Canada: Continued growth in self-serve transactions driven by higher mobile and online usage
• Pacific Alliance: Significant mobile user growth across all geographies, particularly in Peru and Mexico
Digital Adoption (%)¹
50%
43%
47%
36%
+8%
7,524
+700 bps
Active Digital
Users (#'000)³
6,316
7,099 7,676
5,276
+45%
54%
2018
2019 2020
Q2/20 Q2/21
+17%
+1,800 bps
2018
2019
2020
Q2/20
Q2/21
5,903
6,221
Active Mobile
4,513
5,306
3,559
Users (#'000) 2,3
Digital Sales (%)
36%
34%
28%
22%
2018
2019
2020
+75%
2018
2019 2020
Q2/20 Q2/21
+800 bps
+500 bps
42%
Self-Serve
Transactions
(%) 3,4
76%
80%
89%
84%
89%
+1,300 bps
+2,000 bps
Q2/20
Q2/21
1CB Digital Adoption definition was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
3 New Digital metric introduced in Q1/21. Please see Appendix for additional definitions
4 Prior periods from 2018 to 2020 have been restated in Q2/21 to align with current methodology
2018
2019 2020
Q2/20 Q2/21
14View entire presentation