2021 ESG Report
65 2021 ESG Report
Volunteering Services
Fighting against the COVID-19 Pandemic
CRCBANK 66
CSRC Bank has continued to strengthen the construction of volunteering team and issued a number of documents,
such as Organizational Management System of Volunteer Association, Activity Management System of Volunteer
Association and Material Receipt Management System of Volunteer Association, which further standardized the day-
to-day operation and management of our Volunteer Association. The total number of registered volunteers of CSRC
Bank Volunteer Association reached 1,657. In 2021, more than 400 volunteering activities were initiated, 2,000 people
were organized to participate, and the total service hours exceeded 16,000.
In Changshu, our Volunteer Association relies on 109 outlets and 174 inclusive financial service sites in all
communities and towns of Changshu to build a "five-minute" volunteer service network. In 2021, during the critical
period of pendemic prevention and control, the Volunteer Association and the "Xing Fu Village Special Duty -
Feiyan Commissioner", actively coordinated with the pendemic prevention and control work in each town and village
(community), visiting over 50,000 households, pre-registering more than 60,000 people, and volunteering more than
16 hours per person. In addition, the volunteer association cooperates with CSRC Bank Charity Foundation to provide
various volunteer activities for students who have been donated and guide them to actively give back to the society,
with a total of 279 services. At the same time, the Volunteer Association also extends the advanced experience
of Changshu to other cities by establishing off-site branches in Suzhou, Wuxi, Nantong, Zhenjiang, Yancheng,
Yangzhou, Taizhou. Through this off-site synergy, the Volunteer Association has built a two-tier organization network
based on Changshu and radiating to the whole Jiangsu province.
海予塚 毛燕送礼
兴村特岗挂职代表聘任仪式
During the spread of the COVID-19 pandemic, in response to the damage caused by the pandemic to enterprises
and people's livelihood, CSRC Bank innovated and launched inclusive products and special credit funds such as
pandemic resumption loans to help enterprises resume work and production smoothly and maintain social and
economic stability. In 2021, we provided special credit funds to fight against the pandemic and provided special credit
funds of 11.747 billion RMB, which effectively benefit local enterprises and people's livelihood.
Case
Innovating COVID-19 pandemic credit products to help enterprises with
the resumption of work and production
The "Star Loan" is an innovative online microfinance
credit product launched by CSRC Bank during the
COVID-19 pandemic prevention and control period,
with a loan amount of 10,000 to 500,000 RMB and a
maximum loan term of 12 months. The product is a
purely online product on our mobile banking. It adopts
the whitelist pre-award model of our mortgage loyal
customers and takes the traditional offline investigation
process online. Customers can operate the whole
process online using mobile banking, and the credit
line can be issued within 5 minutes after submitting
the application. They can withdraw and repay the
loan online on their own, which greatly improves the
efficiency of microfinance services during the pandemic
period and the resumption of work and production.
In 2021, we upgraded the original "Star Loan" credit
product to "Star Loan 2.0", which further expands the
applicable group of the "Star Loan" credit product. We
include our credit guarantee customers as our target
customers. By the end of 2021, the loan balance of
"Star Loan" was 2.012 billion RMB and the number of
households was 10,500.
堅享货
开启“星”人生
抵押老客户专享贷款产品
贷款额度
臺50万元
线上操作
墨 5分钟
公会号
古装 服务热线:956020
Qwww.csrcbank.com
常熟农商银行
CHANGSHU BURAL COMMERCIAL BANK
FreeStar
Dev sa
"Star Loan 2.0"
Appointment Ceremony of the Cadres
Support for Henan Flood
During the floods in Henan, we launched the Home Reconstruction Loan for farmers and individual entrepreneurs affected
by the disaster to help them rebuild and resume production and life after the disaster. By the end of 2021, 26 Home
Reconstruction Loans with preferential interest rates had been issued, with a total loan amount of 15,450,000 RMB.View entire presentation