Major Highlights for Q3 FY24

Leveraging Channels for Customer Servicing Mobile Banking ☐ MyCard Net Banking (4.3) Users 92% Android users 11.01L Users 50.72 L Active Users 67% 4.48L 61% A 24% (4) 15% . Converting credit card transactions into EMIS Segmented approach • • Collaboration with multiple vendors • Behaviour based Risk management • 60+ products & services • 88% penetration into base • Integrated portal for corporates • 77% penetration into base • 70% & 31% penetration (CIB & RIB resp.) Let's chat.. SMS Banking Whatsapp Banking Conversations 2 28.3 M Users 23k 15 services (primarily queries) Express channel 33% penetration into base apno ka bank | RBL Bank Queries ~ 1 lakh per month • 21 services (primarily queries) Diplomat Application (4.1) 92% Android users A (4.3) • Financial Inclusion • Services accessible across country without Internet connectivity . Exclusive digital platform for Diplomat customers • FCY to INR conversion facility • 44% penetration into base 42

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