IndusInd Bank Investor Presentation

Digital Transaction Mix continues to grow with 92% of transactions happening digitally and 67% of service requests processed digitally Overall Digital Transaction mix at 92% up from 86% by volume Digital service requests* (% of total SRs) increased to 67% reducing cost to serve 93% 92% 91% 90% 89% 88% 87% 86% 85% 86% 84% 83% Q1 FY 21 68% 67% 66% 65% 92% 64% Q1 FY 22 63% 62% 63% 61% Q1 FY 21 *Includes service requests such as email statement, debit card hot listing, pin generation, etc; ^other channels includes branch, contact centre, ATMs 29 29 67% Q1 FY 22 IndusInd Bank

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