Emirates NBD Financial Performance and Market Update
Strategy
Financial & Operating Performance
Emirates NBD Profile
Operating Environment
Appendix
Emirates NBD is the regional leader in digital innovation
2012
New
Dynamic IVR
2015
Introduced
Direct Remit to
Pakistan Remit to
Pak in just 60 secs
Emirates NBD
Introduced
ENBD Pay
NFC based mobile
contactless payment service
CRM
Started
multichannel CRM
foundation and
Mobile Banking vision
2013
Introduced
1st Generation of
Mobile Banking App
IPO
Introduced
Direct Remit to
Philippines
Remit to Phil in
just 60 secs
Introduced
IPO Subscription
through ATM, Online
and Mobile
04
Inaugurated
FutureLab
Pepper Robot
mePay
cardless cash
withdrawal
Introduced
Get Queuing Ticket
For the first time in
the region
Introduced
Direct Remit 2
Mobile Cash
Remit cash to any
Indian Mobile number
2017
liv.
Digital Bank
for Millennials
Introduced
The new ITM
The First video based
interactive teller machine
in MENA
Introduced
mePay
Introduced P2P money
Introduced
Remote Cheque
Deposit for the first
time outside of US
and Canada
Investment Portfolio
Widgets on Mobile
Banking
transfer service for
Emirates NBD Customers
ICCS Collect
digital warehousing
and processing of cheques
4.5/5
(Avg. Rating)
2014
IVR for SME
WU
Introduced
Western Union
Transfers through
mobile banking for
the first time in the
region
5
Introduced
Direct Remit to India
Remit to India in just
60 secs
Introduced
Direct Remit 2 Mobile
Remit to India
Mobile number in
just 60 secs
Introduced
Shake n' Save
The First Mobile
Savings product
in the region
Introduced
Social Banking
Twitter inquiry service for
the first time in MENA
sm
Introduced
Direct Remit to
Egypt Remit to Egypt
in just 60 secs
CRM
2016
Introduced
Direct Remit to Sri
Lanka Remit to SL
in just 60 secs
CRM Cockpit app
smart, paperless and
instant banking
Introduced
FaceBanking
video banking facility
allows to talk to an
advisor for assistance
6
th best app
worldwide
(as ranked
by Forrester)
EUROMONEY
AWARDS FOR EXCELLENCE
2017
Best Digital Bank in the Middle East
Introduced
InstaLoan
The first instant paperless
loan disbursal in MENA
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