Celebrating 10 Years at BM&FBOVESPA
Mission
G4-56
Vision
Values
Our mission is to be America's
major and best fashion retailer for
the middle/upper-class segment
of customers with diverse fashion
styles, offering fashion, quality,
competitive prices, and services
of excellence, with the purpose
of enchanting people and
innovating business constantly.
Enchanting
everyone is our
fulfillment.
We love
challenges not
Knowing that it
is impossible, we
there and do it!
profile
Clarice Martins Costa, Human Resources Director, validating strategic indicators with the team.
To enchant
This is our fulfillment: we put ourselves in our customers'
shoes, treating them the way we would like to be treated.
We must understand their desires and needs and exceed
their expectations, so that we can enchant them. We do
not act as mere employees; we enchant our customers.
We do not have a Customer Service Center because each
of us is a Customer Service Desk: in case of any problem,
in case of any problem, one must solve it immediately.
Our way
We are a cheerful, innovative, ethical, austere, open doors
company, where communication is easy and transparent.
We do things in a simple and responsive way, with much
enthusiasm and passion. Our business is driven by
persistence, creativity, and optimism, always very close to
the market: we adopt a get up and go attitude.
People
We hire, develop and retain the best staff - staff that
like people, who have passion for what they do and
a shine in their eyes. We work as a team and our staff
have the authority and responsibility to take decisions.
We provide the same ladder to all our employees so
they can rise in the Company at a pace equal to their
talents, efforts and results.
Business owners
We think and act as owners of our business units, being rewarded
as such. We have a sense of urgency, attitude and aggressiveness
in the pursuit of best practices, grasping all market opportunities.
We take decisions, running risks with responsibility; we accept the
errors that become lessons learned, not seeking to blame anyone
but to identify causes that must be corrected. We are responsible
for the long-term future of Renner, mainly through attitudes and
examples: an example worths more than a thousand words.
Obstinacy for
outstanding results
We are responsible for achieving results, not
just good ideas. Results are what guarantee our
investments, provide return to our shareholders,
pay our salaries and enable our long-term growth
and longevity.
Quality
We develop and implement standards of
excellence in all that we do, since there is
room for improvement in all that we do.
Our products and services have the highest
quality levels: this is embodied in our DNA.
Sustainability
Our businesses and attitudes are based on sustainable
principles. Beyond financial results, we aim to achieve
social development and reduced environmental
impacts, always following the best practices of
corporate governance.
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