Investor Presentaiton
DIGITAL TRANSFORMATION
SUPPORTING OUR FUTURE
SIMPLIFICATION OF PROCESSES
AND TOOLS AND BROADER
RANGE OF PRODUCTS AND
SERVICES
SHARE OF
DIGITAL
TRANSACTIONS
85%
+6p.p.
2020 vs. 2019
NEW CONTRACTS
WITH DIGITAL
FORMALIZATION
88%
(payroll loans at the
end of 2020)
Santander
SECURE AND EFFICIENT SALES PLATFORMS
COMBINED WITH ONGOING IMPROVEMENT
IN CUSTOMER SERVICE
GENTE | ARTIFICIAL INTELLIGENCE
COMMERCIAL EXPANSION STRATEGY
Gent&
Santander
Santand
+37MM ~70%
INTERACTIONS
NPS
OF QUERIES
ARE SOLVED
76 POINTS
FOR APPS AND
"GENTE" SERVICE
CHANNELS
Tak
Santander Brasil
Santander Brasil
19
Dark
Hello, I'm
GENTE,
Santander's
virtual
assistant. What
can we do for
you today?
Santander
WAY
Bark
Sete Cartão so
2ws de taturs
Consig
Melhor asta de Ce
3. Vencimento de Fat
Informer Limite
Aumentar seu me
6. Nontum deesta
12View entire presentation