Debt Investor Presentation November 2019
Streamlining and simplification
Accelerating our transformation programme
Assure: new channel launched; identifying opportunities to
solve faults proactively and remotely
Intact connections: make it easier and faster for customers to
get service switched on
Fibre connect: keep refining our process; emphasis on
reducing reschedules and cancellations
Property developers: manage growing premises volumes and
lift developer experience
Complex orders: new channels for non-premises connections
CHORUS
Low touch channels
Seamless flow of information
One source of truth
e it easy and conven
18 November 2019
DEBT INVESTOR PRESENTATION
Customer insight
Smart automation
Keep me informed
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Skilled technicians
SERVICE COMPANIES
Meet my expectation
Install options
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Consistent and fast process опе
RETAILERS
CHORUSView entire presentation