Investor Presentaiton
Centralized Shared Services (Vision, Scope & Task Criteria)
Aimed to maximize the effectiveness of the business process and policies by providing and ensuring high quality
services to our clients as well as our stakeholders
Credit Risk Management and Data
Quality Maintenance
Customer Services
Loan application details and document verification
Incoming complaint management (multilingual)-SPARSH(IVR)
Bank details verification & validation
Comments on the basis of checklist
Sanctioning the loan application
Loan disbursement verification-TVR
Centralized Shared Services
Death verification process
Loan Dost (Outgoing calls)
SATIN
KYC Process
Checking the authenticity of
documents and improving the
quality of documentation and data
base
TVR
Tele Verification Response Report is
a way to evaluate quality of process
followed to disburse a loan and
prevent the occurrence of issues or
defects in the process
SATIN CREDITCARE NETWORK LTD.
Reaching out!
IVR
Interactive Voice Response helps
to enhance public image of our
brand and provides protection if
there is a slip-up in customer
service
Tele Collection
To generate the lead for
collection from PAR clients and
reduce PAR stats
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