Investor Presentation 2022
Sustainability at stc
Investor Presentation 2022 | stc group
Our approach to sustainability involves maximizing economic value, creating positive environmental impact and supporting progressive social
development. By aligning our actions with the goals of the Saudi Vision 2030, we are helping to build a better future. We believe the steps we
have taken to date are already catalyzing digital transformation in KSA.
☐
01 Doing business with integrity
One of the first companies in KSA to
implement corporate governance throughout
the management structure as early as 2004
Nearly 95% of total employees completed the
integrity training.
Partnered with the World Economic Forum -
Partnering Against Corruption Initiative
(PACI) forum to adopt global principles for
countering corruption
04 Expanding access to
technology and connectivity
In 2021, CITC ranked stc as
number 1 digital service provider
for excellent 5G coverage across
KSA
■ In 2021, stc recorded 151.97 mbps
mobile network download
speeds, and reached 93.85 mbps
in Q4 which exceeded the
committed target in 2020 of 80
mbps.
☐
02 Enhancing economic impacts
SAR 63,417 million in revenues (2021)- the
highest annual revenues since inception.
Through Rawafed, the local content
requirements were embedded in the mega
projects awarded during 2021, to a value of
approximately SAR 6 bn
■ Total procurement spending remained
relatively consistent in 2021, with nearly 85% of
approximately SAR 22 bn in total accounted
for by local suppliers.
05 Advancing innovative
digital opportunities
■ Since inception InspireU
provided +600K jobs through
supporting start-ups.
InspireU program incubated 10
start-ups ideas during 2021.
First operator in KSA to launch
5G commercial services
*For further details, please refer to the sustainability report at stc website or click here
06 Empowering people
■ 2.9% turnover rate in 2021.
■ In 2021, stc women employment
rate reached 37%, with 215 new
women employees in the
workforce
Hiring of female employees
reached 830, starting from 0 in
2015
449,160 total hours of employee
training
☐
03 Enriching lives and experiences
In 2021, data privacy awareness campaign
reached +19K internal stakeholders & +4.6M
external stakeholders.
■ 21% decrease in total number of customer
complaints from 2020 to 2021, with 100%
complaint resolution rate.
In 2021, stc achieved an overall customer
satisfaction rate of 82%, based on >3.7M
customer response from SCAT survey.
07 Caring for the environment
■ In 2021, we have cut water
consumption by 2% compared to
2020, and by over 40% compared to
2019, and recorded 82% reduction in
paper consumption.
■ Joined the global movement of
leading companies aligning their
business with the Paris Agreement to
reach net zero emissions by no later
than 2050
sic
38View entire presentation