Investor Presentaiton
RETAIL BANK DIGITAL TRANSFORMATION
TRANSFORMATION ON TRACK AND PROGRESSING AS PLANNED
BOQD
GROUP
BUILDING THE RETAIL DIGITAL BANK OF THE FUTURE
Phase 1 - Foundational Capabilities
•
Key banking partnerships established
•
For personal use only
FUTURE FOCUS
FY24+
IN PROGRESS
FY22 - FY23
COMPLETE
FY20-FY21
•
•
Cloud based core foundation built
Mobile first capabilities focused on everyday banking
New card management system
In house loyalty and reward platform
•
First brand enabled (VMA)
ME Bank core upgraded to v.18 of Temenos
Phase 2 - Step change in customer experience
•
•
•
•
Extension of cloud based core to multi-brand
Digital home loan origination
Mobile first capabilities enabled through open banking and
intelligent data
Expanded loyalty offering
Second brand enabled (BOQ)
ME Bank migration to v.18 completing, then migration to cloud
v.20 beginning
Phase 3 Customer Migration and Ecosystems
Migration of all customers, all brands onto the new digital platform
Retirement of legacy core banking systems
•
Further enhancements and scalability (all brands, all products)
Operational excellence with next level automation
•
Strategic partnerships through chosen ecosystems
Bank of Queensland Limited 2021 Full Year Results Presentation
FUTURE RETAIL PLATFORM END STATE
Virgin money
me
ALL RETAIL CUSTOMERS ON A SINGLE PLATFORM
Scalable platform
with step change
in automation
Fully digital & real
time
Cloud based core
END STATE
Cloud enabled &
evergreen upgrade
Mobile first &
customer centric
BOQ
Multi-brand
New enterprise
data capability and
open through APIs
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