Investor Presentaiton
+
Our unique offer is steadily reinforcing the emotional
connection to our brands
PROFITABLE PASSENGER REVENUE
AIRFRANCE KLM
GROUP
15
AIRFRANCE/
Net Promoter Score
19
12
27
40
40
KLM
Net Promoter Score
42
39
22
40
2017
2018
2019
2020
2021
APEX+
HEALTH
SAFETY
SimpliFlying
DIAMOND
COVID-19
SAFETY RATING
*****
AIRLINE
OF THE YEAR
French
SKYRAX
Expérience/The
Client/Forum
SKYTRAX
41
+
49
53
49
2017
2018
2019
2020
2021
The
Design awards
Air
APEX+
HEALTH
SAFETY
SimpliFlying
DIAMOND
TRAVE
CERTIFIED
2021
WINNER
2021
APEX+
OFFICIAL AIRLINE RATINGS"
FIVE STAR
MAJOR AIRLINE
2021
CERTIFIED VALIRED
Notes (1) Average of Transavia France and Transavia Netherlands; (2) Transavia Netherlands started collecting in 2018, and Transavia France in Feb 2017
APEX+
OFFICIAL AIRLINE RATINGS™
WORLD CLASS
2022
t transavia
+
Net Promoter Score¹
44
31
31
23
37
32
2017²
2018 2019 2020 2021
PALMARÈS FRANCE
Capital
MEILLEURE
ENSEIGNE
QUALITÉ DE SERVICE
2022-
avec statista ☑
Qualiweb
MEILLEURE RELATION CLIENT ONLINE
TOURISME TRANSPORT
2021
ÉLU
SERVICE
CLIENT
DE L'ANNÉE
|2022View entire presentation