Canadian Banking and Residential Mortgages Overview
Digital Progress: All-Bank
• Canada: Continued digital progress, with an increase in Active Digital Users and rising Self-Serve Transactions
• Pacific Alliance: Strong momentum in Digital Sales, driven by solid growth in Chile and Mexico
Digital Adoption (%)¹
+8%
+500 bps
Active Digital
Users (#'000)
7,524 8,073 7,580 8,193
6,316
5,276
+55%
56%
56%
50%
51%
43%
2018
2019 2020
2021
Q1/21 Q1/22
36%
+2,000 bps
+13%
2018
2019
2020
2021
Q1/21
Q1/22
Active Mobile
Users (#000)²
5,903
6,727
6,873
6,098
4,513
3,559
Digital Sales (%)
+300 bps
+93%
2018
2019
2020
2021
Q1/21 Q1/22
+200 bps
42%
43%
46%
36%
28%
+2,400 bps
22%
Self-Serve
Transactions
89%
90%
89%
91%
76%
80%
+1,500 bps
(%)
2018
2019
2020
2021
Q1/21
Q1/22
2018
2019
2020
2021
Q1/21 Q1/22
1 Digital Adoption definition for Canada was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
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