Investor Presentaiton
Branch and contact center
1,252 Branches
delivering
'Trusted Relationship'
9M23 HIGHLIGHTS:
.
Expanding and upgrading the 'hybrid model'
Empowering human capital to focus on customer engagement and
business relationships
Next: opening new branch selectively to cover new emerging regions
apa pun,
Fitur Lifesty
Star Teller
self svc assisted
machine
BC
BCA
Analyst Meeting 9M-23
Contact Center
haloBCA
1500888
GRUP CA
BCA
Always by your side
e-Branch
branch registration
e-Service
6 sites 4,500 agents
110k calls/day, +24% YoY
eBranch
CS Digital
BCA
.
CSDigital
Contact center presence is pivotal to ensure smooth online customer
acquisition and on-boarding
Integrated contact center: 1500888 call center, haloBCA apps,
@goodlifeBCA Instagram and [email protected] email
PT Bank Central Asia Tbk 23View entire presentation