Investor Presentaiton

INCREASING USE OF DIGITAL TOOLS VIRTUAL ASSISTANT 73% Virtual Assistant PERSONAL BANKING Growing use of the Virtual Assistant has resulted in call reductions to the call centre through 60% LET'S CHAT chat will be stored security in accordance with Qutadvack.policy L = Chat End chat LET'S CHAT = Your location has been shared -203pn NAS-10:27pm Here are the nearest ATMs near Vitual Banker -7.58pm Ok, here are the closest ATMs in your area you • Increasing number of virtual interactions 873 Hi, I'm NAB's virtual assistant, a chatbot designed to answer your general queries. How can I help? 2of • Increasing containment¹ of interactions within the Virtual Assistant 600 You-00pm Where is an ATM? Sep 20 Mar 21 Vitual Sanker-1:00pm Sure, I can find ATMs near you, or you you can enter a postcode for ATMs in another location. NAB ATM, (500m) 100 Elizabeth Street, Melbourne, 3000 NAB ATM, (500) 100 Elizabeth Street, Melbourne, 3000 Open in Maps L Open in Maps L ATMs near me • Increasing automation - ATM & Branch locator, complaint submission GOOGLE MESSAGING Launched Google messaging in Nov 20 - enabling chat and messaging services to show up across key Google assets (maps, search & feature snippets) • First bank in APAC to launch service 3:55+ nab Sort by- Coen new Burgers Thomas Hungry J Ppe Track Man ghs Thomastown Thomastown 40 Conversations (k) Containment How can help you? < Back 2 of 5 Next > How can help you? Do you need a specific type of ATM service? Disability access Deposit < How can we help you? J 0/200 8:47 9:01 &nb burie 9:28> AA anab burnie c OVERVIEW UPDATES REVIEWS PHOTOS ABO 0 google.com/search?clentams = Google www.at.com-contac JOOGLE Contact us for help with your banking- a nab burnie NAB Qnab call centre 3 ALL MAPS NEWS IMAGES VIDEOS If you need help with your banking, we'd love to help. Get in touch and one of our dedicated team will assist you with your question or enquiry ALL NEWS MAPS IMAGES VIDEOS SHOPP Find a NAB bank branch BGB. Personal National Australia Bank / Customer service (03) 8641 9886 Linear Reserve NAB Branch Collingwood Google NAB branch 37***** Bank in Burnie, Tasmania OVERVIEW UPDATES REVIEWS PHOTO ° NAS Branch- Thomastown Contact OVERVIEW UPDATES REVIEWS PHOTOS 10 D (Q O Chat with an associate Get a reply Jaye Etones PRECTIONS MESSAGE SAVE Questions & answers 224-228 Smith St Collingwood VIC 3064 CALL MESSAGE DIRECTIONS WEBSITE New Message with a live agent L 13 22 65 37 Gatley St, Bumie TAS 7320 Be the first to ask a question • >3,000 enquiries serviced since launch Northern School • 80% of enquiries are able to be resolved first time in- channel For Am Google nab.com.au SXXM+3H Collingwood. Victoria See other locations © Add business hours 3.7 (1) Containment occurs when the Virtual Assistant successfully answers a customer's query without the need to include or hand over to a colleague 40 More results www.bruelocal.com.au Bune NAB in Burnie, TAS, Banks - TrueLocal NAB in Burnie, TAS, 7320 Business contact details for NAB including phone number, reviews nab Message with a live agent Questions? Chat wh customer service More at nab.com.au Web that email FAQs and mone www.nas.com.a Contact us for help with your banking - NAB Using merchant support centre Update your contact details. Do you have a hearing or speech impairment and need to talk with us on the phone? Find out how Personal National Australia Bank

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