Global Wealth Management and Banking Overview
Digital Progress: Pacific Alliance
Digital Adoption (%)
+89.0%
3,677 3,681
Active Digital
2,717 3,038
+82.4%
Users (#'000)
1,947
46%
47%
35%
37%
2018
2019
Q1/20 Q4/20 Q1/21
26%
2018
2019
Q1/20
Digital Sales (%)
+148.6%
Q4/20
Q1/21
2,830 2,891
Active Mobile
1,847
2,183
Users (#'000)¹
1,163
2018
2019
Q1/20 Q4/20
Q1/21
+178.6%
51%
53%
+26.7%
34%
Self-Serve
29%
65%
70%
76%
83%
83%
Transactions
19%
(%)
2018
2019
Q1/20
Q4/20
Q1/21
2018
2019
Q1/20 Q4/20
Q1/21
Definitions
Digital Sales (% of retail unit sales using Digital platforms)
Digital Adoption targets (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS
Note: Q1/21 reported using one month lag
12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
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