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Investor Presentaiton

Better service - lower churn & fewer complaints CUSTOMER CHURN CHURN CUSTOMER ACCOUNTS 30% 25% 20% 15% 10% 5% 3.0m 190 2.5m 160 2.0m 120 1.5m 80 1.0m 40 0.5m OMBUDSMAN COMPLAINTS / 10K ACCT 0% 0.0m 0 Jun 14 Dec 14 Jun 15 Dec 15 Jun 16 VIC NSW SA QLD TOTAL Mkt Churn 1h2015 EA Churn 1H2015 Accounts Mkt Churn 1h2016 EA Churn 1H2016 17 EnergyAustralia

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