I&M Holdings PLC Financial Overview and Strategic Outlook
A number of market driven solutions are being rolled out across the Group
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Pilot launch of the I&M On the Go project for Corporate and Business Customers. The digital solution is aimed at
improving the digital experience for I&M Bank customers using human centered design principles, collaboration and
latest technology
I&M On the Go
I&M Webpay-Link
Launch of the e-commerce platform providing a payment solution that allows businesses to accept payments from their
customers through VISA, MasterCard and UnionPay cards. Businesses do not need to have a website to enjoy this
service.
Revamp of the Diaspora Banking
Introduction of a WhatsApp chat banking facility; pension scheme offering; increased number of I&M Bank Diaspora
Banking Agents in several countries; wider range of international money remittance services such as Small World; a Deal
Facilitation service for buying property; Special Diaspora Assistance at USD30 - USD50; a unique I&M WebPay facility
and I&M Custody and Investment Services.
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Holdings
Early Warning System
Early warning system was developed to predict if and/or when customers fall into arrears or excesses with the aim to
save 2% of the cost of provision from change in status from normal to watch for facilities
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