Investor Presentation

6 Focus on Long-Term Customer Service & Relationship Sunnova partners with local dealers to drive customer origination and reduce overhead costs, while retaining the long-term customer relationship. Customer Acquisition Design & Installation Dealers adhere to Sunnova's underwriting criteria, strict consumer compliance standards, and installation framework Monitoring Servicing Sunnova owns the long-term service relationship typically under 25-year contracts, positioning us to meet the evolving needs of our customers Entire customer experience managed via Sunnova's scalable technology platform Sunnova

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