ICICI Lombard Financial Performance

ICICI Lombard building blocks Prepare for growth ahead 2011 onwards Preserving capital in turbulent phase 2008-2010 Build a strong platform 2002-2007 • Strengthening actuarial capabilities • Market expansion through analytics, new products Focus on service excellence, customer engagement, de-commoditization of products Strong in-house teams based service architecture • Investments in technology; Robust service platform Focus on "Strengthening of Core" • Risk management, Customer centricity, Claims management, Cost management, Channel management Build base through corporate book (tariffs) • Set up a service & IT platform • Growth through direct channels • Initiate retail foray through bancassurance route 10 i ICICI Lombard Nibhaye Vaade

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