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Investor Presentaiton

Financing Support for Customers % of Loans Under Repayment Assistance, Relief and R&R Programmes Against Respective Total Home Market Loans 27.1% 30.6% Malaysia % of Outstanding Loan Balance^ Mortgage As at 12/11/21 32.7% 15.6% Auto Finance 29.2% 9.6% 20.6% Unit Trust 24.4% 12.0% As at 11/02/22 17.3% of total CFS loans outstanding (o/s) is under relief programmes: 。 Deferred instalment is 53% o Reduced instalment is 8% 。 Customised/hybrid packages is 39% Missed payments is 6% of loans under relief. Of total CFS loans under relief: Malaysia Singapore Indonesia 16.9% О B40: 14% Other Retail Loans 4.7% 5.2% 。 M40: 16% 15.3% SME 39.8% 39.1%1 13.4% 15.2% 。 T20: 31% 12.4% Business Banking 30.1% 29.4%¹ o Retail SME: 21% 6.7% May'21 6.1% Aug 21 Total CFS 30.4% 17.3% 3.9% Nov'21 3.4% Global Banking 31.6% 31.8% Feb'22 Total Malaysia 30.6% 20.6% О Business Banking: 18% 31.8% of total GB loans o/s is under relief programmes: 。 Missed payments is 1.0%. Including URUS and Flood Relief Assistance Programmes, Malaysia's % of loans under relief increases by 0.2% to 20.8% Singapore Indonesia % of Outstanding Loan Balance^ As at 12/11/21 As at 11/02/22 Mortgage 0.9% 0.0% 5.8% of total CFS loans o/s is under relief programmes: % of Outstanding Loan Balance^ As at 12/11/21 As at 14/02/22 Mortgage 14.8% 14.5% Auto Finance 0.0% 0.0% 。 Partial deferment options and other types of schemes is 6% Auto Finance 2.9%2 1.8%2 Credit Cards & Personal 4.4% 4.0% 。 ESG4 is 94% Credit Cards & Loans 10.8% 2.9% 95% prompt payments. Personal Loans Other Retail Loans 1.8% 0.0% RSME 20.0% 18.3% SME 40.0%³ 40.6%³ • Business Banking 22.3%³ 21.2%3 0.3% of total GB loans o/s is under relief programmes: SME+ 20.3% 18.9% Business Banking 17.8% 16.9% Total CFS 6.8% 5.8% o Moratorium schemes is 1% 。 ESG4 is 99% Total CFS 15.9% 14.4% Global Banking 0.3% 0.3% 100% prompt payments. Global Banking 14.2% 9.6% Total Singapore 3.9% 3.4% Total Indonesia 15.2% 12.4% Λ Against o/s total gross loans by each country's respective segments @ 31 Oct 2021 & 31 Jan 2022 Includes Government relief loans. 1 Includes Special Relief Facility loans disbursed (RM1.77 billion as at Feb 2022) 2 Bank-only, not including subsidiaries i.e., WOM and Maybank Finance. 14.4% of total CFS loans o/s is under relief programmes: o Principal-only deferment option is 19% 。 Other relief packages is 81% 81% prompt payments. 9.6% of total GB loans o/s is under relief programmes: o Principal-only deferment option is 54% o Reduced instalments is 15% 。 Conversion of working capital to term loan instalments and facility extensions is 31% 84% prompt payments. 4 ESG is the MAS SGD Facility that provides low-cost funding for banks to grant loans under Enterprise Singapore's Temporary Bridging Loan Programme and Enterprise Financing Scheme - SME Working Capital Loan • 8
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