ANNUAL RESULTS 2020
Strategy and
investments
ESG
Renewables
Regulated
France - Generation and
supply
Consolidated sales
Operational data and markets
CUSTOMERS AND REGIONS: 2030 OBJECTIVES AND 2023 MILESTONES
Remain the leading player in energy supply
in the G4
Excellence in the customer experience
(8-9/10 customers satisfied, trust in EDF, enhanced range, etc.)
Services revenues (1)
Bring to residential customers global
solutions for energy, energy efficiency and
transition to low-carbon
18
16
> 90% contributes to the energy transition
14
€3.7bn
€6 - 7bn
€10bn
10
2023
2030
2015
12
8
-
5.5
Mt CO2
avoided
emissions (3)
CO2
68
Mt CO2
avoided
emissions (3)
>15
Mt CO2
avoided
emissions (3)
2030
Ambitions
&
>15 Mt CO2
emissions avoided (3)
€10bn
In Services revenues
จ
6
Number of contracts per customer (2)
4
1.1
1.3
>1.5 >>
2
0
2019
(1) Group
(2) EDF estimate: France, UK, Italy and Belgium (Residential)
EDF
ANNUAL RESULTS 2020
2023
2030
(3) Customers, Services & Territories sector's activities. EDF estimate, including CO2 savings linked
mainly to heating and cooling networks, the development of the electric vehicle and energy saving
certificates
> 1.5
contracts per retail
customer (2)
13View entire presentation