Investor Presentaiton
OUR VALUE CREATION | Human Capital
We have resumed the three main lines of action to support our employees:
d
MINUTO DO BEM 2nd edition: Audio messages shared via WhatsApp
recorded by psychologists and with testimonials from patients telling
their stories and feelings. The focus of campaign was to stimulate
conversations, by creating moments of collective listening, closeness
and care within the teams. Messages were sent twice a week from
April 9 to July 2, 2021, with 28 audios available via WhatsApp for the
entire Rede D'Or São Luiz;
CARING FOR EMOTIONS PROGRAM for psychological support: an
open channel for emotional support to all employees. Assistance
Support Service, in partnership with IDOR, in which employees were
able to schedule, via an online form, slots to talk to a specialist;
TELEMEDICINE for monitoring employees with suspected or confirmed
cases of COVID-19, with no coparticipation charge. They could be
scheduled at the Employee Support Center (0800 334 5000). More
than 300 consultations were carried out until September 2021.
The campaign also included:
Initiatives developed by each units'
HR/People & Management teams
focused on creating moments of
decompression (e.g.: differentiated
snacks/meals, labor gymnastics,
shiatsu etc.);
Assorted graphic materials at the
units (posters, banners, stickers)
with engagement messages
to be used as support for local
HR initiatives;
Distribution of recognition
giveaways to more than 50
thousand employees;
Periodic communication via internal
communication channels (RH
Informa e-mail, WhatsApp groups,
posters and the Digital
HR application);
Launch of the video "TOGETHER
for the same purpose", focusing on
the message that we are together,
taking care of each other to take
care of everyone. The video,
released via YouTube and internal
channels (RH Informa), showed the
results of our dedication (from the
point of view of Covid and non-
Covid patients), the scope of the
campaign's actions and recognized
our employees' efforts.
Organizational Climate
and Engagement Survey
Every year we seek to listen to all our
employees' opinions through the "Fala
Rede!," our organizational climate and
engagement survey. In 2021, more than
90% of our staff participated in the
survey, totaling 43 thousand employees,
12% more respondents than in 2020. The
Company's overall approval ratio came
to 79.36%, an increase compared to the
78.97% achieved in the previous year.
We achieved above 75% approval
ratio in all aspects evaluated, with
the "Belonging" aspect standing out
with 91% and "Diversity and Inclusion"
with 89%. This significantly shows our
improvement year after year, with an
increase in both number of respondents
and hospital units participating in the
survey. Managing organizational climate
is a priority for our business given that
we understand that engaged teams
allow us to deliver better results, reduce
turnover rate and absences.
We have prepared actions plans based
on the results achieved, seeking to
improve aspects with a greater impact
on employee engagement.
127 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
128View entire presentation