Investor Presentaiton
Reflecting on our Journey
Thus Far
Duplication of cost, limited leverage of scale, systems and supply chain
...with opex growth of >11% and head office labour costs >4% of SG&A (in 2019)
Our Turnaround
journey set out
to address the
challenges impeding
our performance
Unhealthy competition between our banners
...with limited collaboration and behaviours and a culture geared towards individual performance
Poor delivery against Game's customer needs
...low sales growth and unprofitable Game business
Allocation of capital to categories and formats without a sustainable right to win
...leading to low profitability levels in selected markets, banners and stores
Significant underinvestment in our stores and digital offering
...impacting CVP execution and our ability to deliver strong customer experiences
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