Investor Presentaiton
4 Adaptable to Changing Consumer Demands
Initiatives to drive shopper traffic
Customer loyalty
program to drive
customer retention
Initiatives to refresh
shopper's experience
Introducing new concepts
to attract shoppers
Holding events to
create experiences
PALEHANG COM
MODELS AVETION
ASHING
WEEK 2018
LIPPOMALL
Styles
Launch of a loyalty
program, Styles,
for
shoppers to earn points and
rewards in any LMIR Trust
retail malls to
drive
customer retention
■ Thematic dining options
"The Flavour Garden" and
"The Elevation" at both
Cibubur Junction and
Pluit Village
Initiatives to boost shopper traffic during the pandemic
déjà vu
■ Sky dining concepts such as
Déjà Vu at Plaza Semanggi
and Seven Sky at Lippo
Jogja
■ Support retailers with extensive marketing campaigns to drive footfall.
■ Offered free parking at some of its malls throughout the closure period to boost shopper traffic.
Mwangarb 20169.00 wib Selai
SPECTACULAR FIREWORKS
REGULER DR 200 000 PESSION
Promotion events and
activities in the malls such as
Fashion Week in Palembang
Icon
Proper hygiene and social distancing measures within the malls to give shoppers peace of mind. Adopt precautionary
measures such as temperature checks, mandatory use of face masks and provision of hand sanitisers within the mall premises to
reassure shoppers that the mall remains a safe place to visit.
According to Nielsen's Report (1), despite the Covid-19 pandemic, nearly half of the respondents visited the mall mainly to buy
their household needs - groceries and medicines/vitamins.
Although e-commerce has increased especially with Covid-19, retail malls remain a destination of choice for visitors given lack
of lifestyle alternatives in Indonesia. Visitors also continue to favour retail malls which offer lifestyle experiences.
Demonstrates LMIR Trust's success in adapting to the changing retail landscape in Indonesia
(1) Source: The Nielsen Company's Report on The Impact of Covid-19 on Mall Visit Behaviour in Jakarta dated 30 May 2020.
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