Investor Presentaiton
Digital adoption by NBFCs is on a steadfast rise (II/II)
Muthoot Finance
• 36% of gold loan customers transacting online (including Paytm, PhonePe and Google Pay)
⚫ Launched Al based Chat bot with transactional capabilities
WhatsApp banking launched with online-top up facility
B
BAJAJ FINANCE LIMITED
INR 9,400 Cr. of Personal Loans disbursed on App in FY23
209K credit cards acquired on App in FY23
All products and services are now live on Web and App digital platforms
ADITYA BIRLA
FINANCE
Process Automation: 84% service interactions done digitally
99% of customers across businesses onboarded digitally
⚫ 99% EMIS collected digitally
Email BOT accuracy: 89%
Source: Company Documents
Recent Trends
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