Investor Presentaiton

DNA In 2018 our customer satisfaction continued to increase ☐ ■ In Consumer Business, NPS improved in all product categories and the total satisfaction rNPS* improved by 2 points In Corporate Business, rNPS improved by 3 points Having already high NPS records, DNA Stores reached yet again a new record level +2 Consumer Business +3 Corporate Business *rNPS = relationship Net Promoter Score measures loyalty of customer relationships DNA's Investor presentation, February 2019 Record DNA Store 34

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