Investor Presentaiton
Chola
Enter a better life
Technology Infrastructure
Provide resilient & scalable environment
Technology Updates
⚫Optimize deployment architecture and rollout of scalable
hybrid cloud solutions
• Execute network infrastructure transition for secure access
to diverse workloads across locations
• Establish FinOps for optimal infrastructure utilization along
with improved performance management
Augmented asset and service management solution to
handle all lifecycle events of technology assets
Security & Governance
Embed cyber security & technology governance
• Continuous engagement Cyber Security domain teams for
ongoing assessment across IT environment
• Increase cyber security and data handling awareness
across organization's employee and customer base
• Establish and Improve cadence for governance and review
of third-party partners & tech service providers
• Sustain clear electronic asset disposal policy and
appropriate handling of e-waste
murugappa
Digital Engagement & Application Platform
Deliver seamless digital experience for all
• Open market rollout of direct to customer digital App with
100% digital personal loan disbursement & online servicing
• Consolidation of core Loan Management System platform for
the SME business
Design and deploy enhanced functional capabilities in
Originations solution for Home Loan business
• Increase RPA penetration for processes across reconciliation,
payments, & payouts in the Finance & Operations functions.
People & Innovation
Drive innovation & build new capabilities
• Ensure compliance with RBI master directions - technology
systems, CBS / CFSS initiatives, and outsourcing
Improve employee engagement & paperless processes via
collaboration tools, digital metrics, and automated reports
Deploy enhanced bots and engagement of customers using
online, voice, WhatsApp, and marketing automation channels
• Competency based skill development for improved future
readiness within Digital Technology function
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