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Investor Presentaiton

Chola Enter a better life Technology Infrastructure Provide resilient & scalable environment Technology Updates ⚫Optimize deployment architecture and rollout of scalable hybrid cloud solutions • Execute network infrastructure transition for secure access to diverse workloads across locations • Establish FinOps for optimal infrastructure utilization along with improved performance management Augmented asset and service management solution to handle all lifecycle events of technology assets Security & Governance Embed cyber security & technology governance • Continuous engagement Cyber Security domain teams for ongoing assessment across IT environment • Increase cyber security and data handling awareness across organization's employee and customer base • Establish and Improve cadence for governance and review of third-party partners & tech service providers • Sustain clear electronic asset disposal policy and appropriate handling of e-waste murugappa Digital Engagement & Application Platform Deliver seamless digital experience for all • Open market rollout of direct to customer digital App with 100% digital personal loan disbursement & online servicing • Consolidation of core Loan Management System platform for the SME business Design and deploy enhanced functional capabilities in Originations solution for Home Loan business • Increase RPA penetration for processes across reconciliation, payments, & payouts in the Finance & Operations functions. People & Innovation Drive innovation & build new capabilities • Ensure compliance with RBI master directions - technology systems, CBS / CFSS initiatives, and outsourcing Improve employee engagement & paperless processes via collaboration tools, digital metrics, and automated reports Deploy enhanced bots and engagement of customers using online, voice, WhatsApp, and marketing automation channels • Competency based skill development for improved future readiness within Digital Technology function 80 80
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