Investor Presentaiton
Payments - Operational Highlights
Transaction value
Revenue¹
Gross profit¹
MAF margin as a % of Transaction value
Step-up in merchant base
•
FY21
$'000
FY20
GROWTH
$'000
%
25,453,507
20,131,045
26.4%
230,204
202,826
13.7%
110,812
86,142
28.6%
0.3437%
0.3205%
2.3bps
58,186 merchants at 30 June 2021 - up 81% (FY20: 32,176)
.
18,490 Bendigo Bank merchants on-boarded on 1 June 2021
Average run rate of ~1,000 new merchants applications per month
•
5th largest merchant acquiring bank in Australia by terminal numbers - 104,827 terminals
Current NPS of 21 - down from 43 at 30 June 2020 impacted by terminal incident
Prompted brand awareness of 20% - up from 14% at 30 June 2020
• Low merchant churn
•
Stability in churn metrics:
>
Transaction value churn 8.7% (FY20: 8.0%)
>
Merchant number churn² 11.3% (FY20: 11.7%)
Results in strong transaction value growth
Transaction value of $25.5 billion 126% (FY20: $20.1 billion)
Excluding Bendigo Bank Alliance contribution of $439.9 million for the month of June 2021 -
transaction value 124% - matching 5-year CAGR of 24%
eCommerce transaction value of $70.0 million 1536% (FY20: $10.6 million)
1
Refer to page 29 for a reconciliation of normalised results to statutory results.
2
Merchant number churn of 11.3% is based on Merchants confirmed as leaving Tyro, including those merchants that have gone out of
business..
Transaction Value ($'billion)
Merchants (#)
FY16 - FY20 CAGR +30%
58,186
FY16 - FY21 CAGR +24%
$25.5b
18,490
$13.4b
$10.6b
$8.6b
$17.5b
$20.1b
39,696
32,176
29,031
23,245
18,329
15,565
FY16 FY17
FY18
FY19
FY20
FY21
FY16
FY17
FY18 FY19
FY20
FY21
Transaction Value Churn (%)
Merchant Number Churn (%)
13.0%
12.3%
9.3%
11.7%
11.7%
8.7%
11.3%
8.0%
FY19
FY20
FY21
FY17
FY18
FY19
FY20
FY21
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