Investor Presentaiton

REMEDIATION WORK PROGRESSING CUSTOMER-RELATED REMEDIATION PROVISION CHARGES¹ ($m) 525 832 66 PAYROLL REMEDIATION • Extensive review into payments to both current and former Australian colleagues · 314 46 766 266 0 188 • 479 94 41 91 314 172 19 97 22 2H18 1H19 2H19 1H20 2H20 1H21 Banking ■Wealth-related CUSTOMER-RELATED REMEDIATION PROVISIONING AND UTILISATION Range of potential payroll under and over payment issues; remediating under payments dating back to 1 October 2012 $40m has been paid • Additional 1H21 provision charge of $51m before tax ($36m after tax) including $25m before tax ($18m after tax) in Discontinued Operations 18 ($m) 1,599 Costs to do 400 Customer payments 1,199 987 Provision at 31 Mar 2021 Payments since June 2018 >1,300 colleagues dedicated to remediation activities across NAB and MLC Wealth • More than one million payments made to customers since June 2018 at a total value of $987m - up 38% from FY20 Commenced accelerated payments to customers for advice partnership fee for no service program (1) Charges are post-tax and include amounts taken through discontinued operations. As part of the sale of MLC Wealth to IOOF Holdings Ltd (IOOF), NAB has agreed to retain all customer-related remediation liabilities associated with the conduct of the Wealth Advice business pre-completion National Australia Bank

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