Our Digital Consumer Bank Pitch

... will deliver customer growth and higher productivity Medium-term goals • Europe¹ • Focus on capital-efficient growth opportunities Leverage PagoNxt global solutions with particular focus on SMEs and merchants Re-invent our branch network (Work-Cafés), expand Santander Personal, deploy common mobile app Underlying RoTE: 10-12% Efficiency ratio: c.45% North Expand collaboration to Commercial Banking, Auto and other retail segments Underlying RoTE²: 11-13% America Build shared services Efficiency ratio: c.40% Expand Getnet and Superdigital South Underlying RoTE: 19-21% Common operating model for Consumer Finance America Focus on revenue growth opportunities (e.g. Agribusiness) Efficiency ratio: c.35% Santander (1) Excluding SCF+Openbank, which would have an efficiency ratio of c.39% and a ROTE of 13%-15%. Europe, including SCF+Openbank, would have an efficiency ratio of c.43% and a ROTE of 12%-13%. (2) Adjusted ROTE for excess capital in the US 17 One Santander

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