Investor Presentaiton
CORPORATE GOVERNANCE
44
The main policies are publicly disclosed on our
website (c6bank.com.br/documentos).
Code of Ethics and Conduct: the Code was
designed as a guide for the daily activities of
all our employees. Clients expect our activity
to comply with the highest standards of
professional, personal, and social ethics, in
addition to being in absolute compliance with
the regulations in force. The code, therefore,
determines as fundamental principles the
compliance and enforcement of laws and rules
of our activity.
• Code of Conduct for Suppliers: extends our
values and principles to business partners and
determines commitments to strict conduct in
aspects related to business ethics and integrity,
human rights, environmental sustainability,
protection of intangible assets, confidentiality of
information, and the protection of personal data.
• Client Relationship Policy: defines the
principles that all our employees must maintain
in their relationship with clients and users, in a
cooperative and balanced way at all stages: pre-
contracting, contracting, and post-contracting
of products and services.
• Fraud Prevention Policy: operates on
three fronts. The first is prevention, which
assesses the profile of market fraud and
creates detection systems. The second is the
contestation, which deals with the allegation
of fraud in operations by means of document
analysis and regularization of amounts involved
in confirmed cases of illegality. The third step is
the investigation, which identifies the operation
of frauds to adjust the prevention models.
Suitability Policy: formalizes the rules we follow in
offering products, assets, and services to clients.
The objective is that the risk classifications of the
applications offered are appropriate to the profile
of each client. It also defines that the information
presented about the products is transparent
and understandable regarding the risks and
opportunities involved in the operation.
● Prevention of Money Laundering and Terrorism
Financing Policy: stipulates control mechanisms
over financial transactions to prevent individuals
engaged in illicit practices or corruption from
continuing their activities. It contributes to
minimizing the risk of the bank's products or
services being used for illicit practices, such as
money laundering and terrorist financing.
• Information and Cyber Security Policy:
establishes guidelines to provide an efficient
security strategy through controls that mitigate
the risks involved in the digital environment, as
well as ways to recover from potential incidents.
The objective is to ensure the privacy of
information through the prevention, detection,
and reduction of vulnerabilities in the cyber
environment.
Ombudsman Policy: the Ombudsman's Office
is the last resort within the institution to solve
client demands. The channel works as a link
between the institution's senior management
and its clients, acting with impartiality,
autonomy, and independence and ensuring
the secrecy and confidentiality of the
information received.
• Compliance Policy: this policy serves as a
guide to ensure that our work strictly complies
with all the requirements of regulatory bodies,
within the standards required in the segment.
It establishes rules to be followed within the
company to promote best practices and the
highest standards of ethics, integrity, honesty,
and professionalism.View entire presentation