Impact of COVID-19 on Operational Performance

Resuming Operation with Safety Procedures CAL is committed to providing passengers a safe and comfortable travel experience by implementing enhanced measures to ensure travel safety. Prepare for travel Clean Cabin Sky Boutique Pre-Order COVID-19 Service Information Flight Messaging Service • • ㄨ At the Airport Wear face masks Temperature checks Social distancing • • • • PA Announcement . Inflight Meal On board Cabin Crew Protective Equipment Inflight Supplies Fresh and recycled air quality Onboard Lavatory . Arrival Cabin Disinfection & Cleaning Meal Carts Disinfection Luggage Disinfection upon Arrival CAL Lounges closed temporarily Safe Airport Journey Plan CHINA AIRLINES 23 223

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