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Investor Presentaiton

G&W WYOMING GENESEE & WYOMING | 2021 ESG REPORT BECOMING THE COMPANY OF CHOICE FOR OUR EMPLOYEES Supporting Our Employees During COVID-19 Safety is our number one priority in our work and in our lives. When COVID-19 severely disrupted our business and impacted our employees, G&W prioritized the health and safety of our people above all else. As railroads were deemed essential to numerous supply chains across the country, our railroads were required to operate as close to "business-as-usual" as possible - but with additional protocols in place to keep employees healthy. Our general managers immediately administered daily check-ins with employees to make certain they were mentally and physically prepared prior to conducting higher-risk activities, and used all available resources to keep their teams safe and healthy from including COVID-19 safety measures in job briefings to regularly sanitizing offices, locomotives, and other high-touch areas. In addition to keeping our crews safe in the field, it was vital to our operations that we created new ways to stay connected during the pandemic. G&W's IT department fast-tracked the rollout of important software to ensure that our workforce could stay connected. We launched digital solutions to ease the transition to remote work for our corporate support employees in Darien, Jacksonville, and Rochester. The new technologies helped our staff work from home and enabled managers and employees to interact effectively with our colleagues nationwide. Throughout the pandemic, we remained committed to our workforce and did everything in our power to support our employees during these unprecedented times. We provided our employees with Paid Leave if they needed to quarantine and offered support and guidance for those that tested positive for COVID-19. As our staff returned to their daily tasks, we followed up with them to confirm they felt safe and comfortable back at work. As new information surrounding COVID-19 safety measures and protocols was being released, we provided real-time employee updates through memorandums and videos and through our employee magazine, Interchange. We also created a dedicated space for employees to share their thoughts via our free Employee Assistance Program. We continue to communicate with our employees about COVID-19 and speak regularly about the emotional toll that the pandemic brought on, pointing them to available resources. important thank job plan update health stay railroads please employees keep team safety manager operations planning hand home return protect service & personal safe pandemic travel commitment 1 people quarantine provide customers week month office Work colleagues continue social distancing North American require Capturing our COVID Communication via Word Cloud: Using the 33 COVID update memos sent throughout 2020, we generated a word cloud with the 50 most used words. This visual depicts our Core Values, as employees, customers, safety and work were prominent on our top 10 list of most frequently used words. 17
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