Investor Presentaiton
Customer benefits are being delivered
Bank of Ireland 2019 Results Announcement
•
Mobile App
Customer launch commencing in
Q1 2020
• 50% increase in functionality
•
All features of our desktop platform
on new App
• Improved user experience
•
•
PSD2 and Open Banking enabled
Enhanced security and
authentication
€99.955.00
Wealth and Insurance
Digital Investment platform and
Insurance Wallet launched
Digital group scheme pension
platform launch in Q1 2020
Penetration of bank customer
base increased from 26% in
2018 to 32% in 2019
•
•
End to End
15 customer journeys in scope
Digital personal customer
account journey launched
-
-
-
Improved user experience
C.85% reduction in inbound
calls
Same day BIC/IBAN
delivery
Biometric ID functionality
(Q1 2020)
First time buyer mortgage
journey
-
-
Launch of digital mortgage
application channel in Q1
2020
>70% of documents in
digital format reducing
manual processing
Bank of Ireland
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