Company Overview and Financial Preparedness

The Southwest Promise A multi-layered approach to protecting public health ▲ Prior to check-in, Customers must indicate their fitness to fly via a Health Declaration Electrostatic Spraying Disinfectant kills viruses on contact and an anti-microbial shield is applied at least every 30 days Hand sanitizer available in airports and disinfecting wipes available for Customers onboard ˇ Manual deep cleaning of the aircraft from nose to tail - performed nightly E HEPA HEPA air filters (kills 99.97% of airborne particles) - similar to technology found in hospitals Manual cleaning of airport service counters and kiosks daily Customers and Employees are required to wear face coverings at all times 15 Southwest Southwest'

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