RBC Financial Performance Update

Our 14MM+ Canadian Banking clients continue to adopt our digital channels Active Digital Users (000s) (1) Digital Adoption Rate (2) Active Mobile Users (000s) (1) 4% 290 bps 7,755 7,873 56.0% 7,544 53.9% Q2/20 Q1/21 Q2/21 Mobile Sessions (000s) (3) Q2/20 Q1/21 9% 56.8% 5,171 5,266 4,819 Self-Serve Transactions (4) Q2/21 Q2/20 Q1/21 Q2/21 Branches (1)% 22% 150 bps 107,378 111,616 93.8% 93.5% 92.0% 1,205 91,649 1,200 1,193 Q2/20 Q1/21 Q2/21 Q2/20 Q1/21 Q2/21 33,716 33,689 32,750 Q2/20 Q1/21 Canadian Banking FTE (5) Q2/21 (1) These figures (in 000s) represent the 90-Day Active customers in Canadian Banking only and are spot values. (2) Digital Adoption rate calculated using 90-day active users. (3) These figures (in 000s) represent the total number of application logins using a mobile device. (4) Financial transactions only. (5) Full-time equivalent. 34 | TECHNOLOGY @ RBC RBC

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